Gear up issues when you pay for Google products & services

You might need to gear up a trouble with your payments contour if you lot:

  • Have problems when you pay for Google products
  • Get an error message

Find the issue you experienced below.

Payment method declined by issuer

Of import: Your payment issuer is the bank or company that issued the payment method y'all try to use. This may be the bank that issued your carte du jour, the telecom carrier for your carrier billing business relationship, or your eWallet provider.

"Unable to complete transaction: expired card"

"[Your payment issuer] declined your payment"

To fix the event, select a different payment method or try the post-obit:

  • Brand sure your payment method is upward to date. If it isn't, update information technology in Google Pay. So try your purchase over again.
  • To make the purchase, make certain you have plenty money in your account.
  • If you even so have issues, contact your issuer to bank check if there'due south a problem with your account.

Payment method declined by Google

"Your payment was declined due to an issue with your account"

If you lot go this fault message, nosotros can't have your payment because:

  • We saw a suspicious transaction on your payments profile.
  • We need more info to protect your account against fraud.
  • For European users only: We need more info to comply with EU law.

To fix the upshot, you must verify your identity or update info in pay.google.com:

  1. Go to pay.google.com.
  2. Check for any alerts or requests.
    • Before you can buy annihilation through your Google Business relationship, you must verify your identity.
  3. Brand sure your name, address, and payment info are up to date.

"Your transaction can't be completed"

If you're asked to provide more than info after you get this bulletin, follow the on-screen instructions.

If you're not asked for more info:

  • Try a different payment method.
  • Check whether the billing address for your payment method, such as a credit carte, matches the address in your Google Pay settings. If they don't match, update your address on pay.google.com and endeavour the transaction again.
  • If you're on an app: Try to pay on the product website instead. If you're on the website, try the app.
  • If you buy on Google Play: For suggestions, bank check Gear up payment issues on your account.
  • If you use the invitee checkout on the Google Store: Sign in to your Google Account. If you don't have one, create an account first.
  • If you use an eligible Android phone and pay past credit card: Prepare a payment method for contactless transactions.
  • If you pay with a credit carte du jour: Contact your bank or fiscal institution almost this transaction.

"Tin't redeem your souvenir card due to an issue with your account"

To fix the result:

  1. Go to pay.google.com.
  2. Check for whatever alerts or requests.
    • Earlier y'all can buy anything through your Google Account, you must verify your identity.
  3. Brand sure your name, address, and payment info are up to appointment.

Payment issue with Google Workspace account

"This transaction couldn't be completed. Contact your Google Workspace administrator to ready it"

If you buy a Google product or service and get this error message, it means that your visitor or school set upward your account.

To resolve this consequence, contact your Google Workspace administrator.

Tip: If you're an administrator, larn how to fix the billing issue.

Observe your administrator

Your administrator might be:

  • Someone in your It section or assistance desk at a company or school.
  • The person who manages your email service or website.
  • The person who gave you your username.

Ineligible or grayed-out credit or debit menu

Card is grayed out & needs verification

Your carte was reported every bit stolen if:

  • Your card is grayed out.
  • The bulletin says "verify on pay.google.com," or "verify in your Google Account's payment methods."

Before you can employ it again, y'all must verify the card.

  1. Go to pay.google.com.
  2. Sign in to your account.
    • If you have multiple accounts: Sign in to the account with the grayed-out card.
    • If yous don't utilize pay.google.com: Get to your account'southward "Payment methods" page.
  3. Click Payment methods.
  4. Next to the card that says "Verification needed," click Verify and then  Get code.
  5. You tin can find a temporary hold of less than $1.95 USD on your card statement called "GOOGLE." The verification code is the last vi digits.
    • You lot should get the lawmaking right away, but it can take upwards to 7 days to get the code.
  6. To complete verification, return to your account and enter the 6-digit code.

Bill of fare is grayed out & is ineligible

If your carte du jour is grayed out and you get a bulletin that your card is ineligible, y'all can't use your card for this purchase. Try to brand the purchase over again with a different card.

If the card you lot want to use isn't listed, to add a new card, follow the on-screen instructions.

Closed Google payments profile

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